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English Support
Insurance
Changes and cancellations
- Can I cancel or change the booking »without cancellation option«?
- When booking, the option of free cancellation is displayed, but I can not complete the booking without entering credit card information or pro forma invoice.
- Where can I check the amount of cancellation costs?
- What are the costs of changing or cancelling a booking?
- How can I change or cancel the booking?
Payments
- Is the information on my credit card protected?
- Booking was made in local currency, and I received an invoice in €.
- Is it possible to split the payment into few instalments?
- There is not enough limit on the existing card
- The card expires between the booking date and the final payment.
- I want to pay for a booking with a card of another person.
Special wishes
Contacts
How the system works
- No additional service is available. What does that mean?
- Which ski pass is included in the price?
- Where can I find additional services such as ski tickets, transfers ...?
- How to make a booking?
- Is it possible to book multiple rooms at the same time?
- The selected accommodation is not displayed within the search period. How will I know when it is available?